At PureGlowEco, we strive to provide fast and efficient shipping services for our valued customers. Below are our shipping terms and conditions:
- Order Processing:
Orders are processed and shipped within 1-2 business days upon payment confirmation. We will notify you via email once your order has been processed and shipped.
- Delivery Times:
Delivery time varies depending on location and the selected shipping method:
Domestic Shipping (within the country): Typically, orders are delivered within 3-5 business days.
International Shipping: International orders may take between 10-20 business days, depending on the destination and customs regulations.
Please note that these delivery times are estimates and may be subject to change due to factors beyond our control, such as adverse weather conditions or courier delays.
- Shipping Costs:
Shipping costs are automatically calculated based on the weight of the order and the delivery location. Shipping costs will be displayed during the checkout process prior to order confirmation.
- Order Tracking:
We will provide you with a tracking number so you can monitor the status of your order at all times. The tracking link will be included in the shipping confirmation email.
- International Customs and Taxes:
For international shipments, please note that the customer is responsible for paying any taxes, duties, or additional charges that may apply in the destination country. These charges are not included in the product or shipping cost and may vary depending on each country's regulations.
- Delivery Issues:
If you do not receive your order within the estimated time or if there are any issues with the delivery, please contact our customer service at [email protected]. We will be happy to assist you and resolve any problems that may arise.
- Exchanges and Returns:
If you wish to exchange or return a product, please refer to our exchange and return policy for more information on the process and applicable conditions.