Frequently Asked Questions (FAQ)
- What ingredients do you use in your exfoliants?
We use natural and organic ingredients in our exfoliants, ensuring gentle and effective products without harmful chemicals. You can find specific ingredients in the description of each product.
- Are your products suitable for all skin types?
Our exfoliants are designed to be gentle and suitable for all skin types. However, we recommend doing a patch test on a small area before using them on your entire face, especially if you have sensitive skin.
- How long does it take for my order to arrive?
Delivery time varies depending on location. Generally, orders are shipped within 3-5 business days. We will provide you with a tracking number once your order has been dispatched.
- Can I return or exchange a product if I am not satisfied?
Yes, if you are not satisfied with your purchase, you can request an exchange or return within 14 days from the date of receipt. Products must be unused and in their original packaging. Return shipping costs are the responsibility of the customer.
- Are your products environmentally friendly?
Yes, our products are eco-friendly. We use natural and organic ingredients, avoid microplastics and harmful chemicals, and employ recyclable packaging.
- Do you test on animals?
No, at PureGlowEco we take pride in being a cruelty-free brand. We do not test on animals nor work with suppliers who do.
- How can I contact customer service?
You can reach our customer service by sending an email to [email protected] or through our social media channels. We are available to answer your questions and provide you with the best possible experience.